Terms of Service

Last updated: 2026-05-30 Operated by: SCS AI LLC, a Wyoming limited liability company (Wyoming SOS Filing ID 2026-001990946 · EIN 42-2683096) 30 N Gould St, Ste R, Sheridan, WY 82801 Contact: marcus@scsai.app

These Terms of Service ("Terms") govern your access to and use of the SCS AI platform at scsai.app and any related services (the "Service") provided by SCS AI LLC ("SCS AI," "we," "our"). By creating an account or otherwise using the Service, you ("you," "Customer") agree to these Terms.

1. The Service

SCS AI is a Vertical AI Operator platform for service businesses. The Service provides per-tenant agent configurations, an operator approval queue, integrations with third-party services, and supporting infrastructure as documented at scsai.app.

The Service does NOT provide legal, tax, accounting, medical, or financial advice. You are responsible for compliance with all industry-specific regulations applicable to your business.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Service. By accepting these Terms you represent that you meet these requirements.

3. Account registration

You agree to provide accurate, current, and complete information during registration and to keep your account information current. You are responsible for safeguarding your credentials and for all activity under your account. Notify us at marcus@scsai.app if you suspect any unauthorized access.

4. Subscription and payment

The Service is offered on subscription plans described at scsai.app/pricing. Plans renew automatically at the cadence stated at signup unless cancelled. Payment is processed by Stripe; we do not store full payment card details.

You may cancel at any time effective at the end of your current billing period. Fees already paid are not refundable except where required by law. Price changes will be communicated by email at least 30 days in advance.

5. Acceptable use

You agree NOT to use the Service to:

  • Violate any applicable law or regulation (including, without limitation, TCPA, CAN-SPAM, GDPR, CCPA/CPRA, HIPAA, COPPA, Fair Housing Act, FINRA rules, FTC funeral-rule, NCAA NIL rules, and any cannabis-related laws).
  • Send outbound communications to recipients without recorded consent / where the recipient is on the relevant Do-Not-Contact list.
  • Make false or unsubstantiated claims, guaranteed-outcome promises, deceptive offers, or any content the Service's hard guards refuse to emit.
  • Process Protected Health Information (PHI) without a separately signed Business Associate Agreement.
  • Pull, report, modify, or otherwise touch consumer credit data. The Service's tradeline reporting is business-credit only (D&B, Experian Business, SBFE).
  • Move money on behalf of any third party; provide investment advice; file taxes for any third party.
  • Reverse engineer, decompile, or attempt to extract the Service's source code or proprietary models.
  • Use the Service to build a competing AI-operator product or service for 12 months after termination.

The Service's hard guards (consent gates, false-promise scrubbers, fair-housing screens, NIL outcome scrubbers, finance no-act rules, COPPA youth guards, etc.) fail closed by design. You agree not to attempt to circumvent them.

6. Your content + data

You retain ownership of all business data, customer lists, content, voice corpus samples, and communications generated through your use of the Service ("Customer Content").

You grant SCS AI a limited, non-exclusive license to host, process, and display Customer Content solely to provide the Service to you. We do NOT train any general-purpose machine learning model on Customer Content. See our Privacy Policy for full data handling.

Cross-tenant isolation is enforced architecturally per ADR-002 (P0 isolation rule). Your data is not accessible to any other tenant.

7. Our IP

The Service, including its codebase, architecture, agent designs, rubrics, Centurion primitive, and documentation, is the intellectual property of SCS AI. You receive a non-exclusive, non-transferable, revocable right to use the Service during your active subscription term.

8. Third-party services

The Service integrates with third-party providers (Stripe, Anthropic, Resend, Twilio, Meta/Facebook/Instagram, Google, etc.). Your use of those integrations is governed by the respective third-party terms. SCS AI is not responsible for outages or behavior of third-party services.

9. Honest labeling

SCS AI labels each integration as mock-complete or live in our public integration manifest (packages/integrations/_contract.py::LIVE_STATUS). We do not represent a mock-complete integration as live. If an integration relevant to your subscription is mock-complete, the agent runs against it deterministically (recorded transport, no real third-party calls) until the integration passes our acceptance protocol and is flipped to live.

10. Termination

Either party may terminate these Terms or your account at any time. You may terminate by cancelling your subscription. We may terminate or suspend for material breach (e.g., violations of §5 Acceptable Use), nonpayment after notice, or as required by law.

On termination:

  • We provide your data in a portable format within 30 days at no cost.
  • We delete your data from production systems within 60 days of your written deletion request (see Data Deletion).
  • Audit log entries we are legally required to retain may persist beyond the deletion window, scrubbed of personal identifiers where possible.
  • Sections 6 (Your Content), 7 (Our IP), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), 14 (Governing Law) survive termination.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SCS AI DOES NOT GUARANTEE LEADS, REVENUE, BUSINESS OUTCOMES, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCS AI'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES YOU PAID TO SCS AI IN THE 12 MONTHS PRECEDING THE CLAIM. NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR REVENUE.

Nothing in §12 limits liability for: gross negligence, willful misconduct, breach of confidentiality, or indemnification obligations under §13.

13. Indemnification

Each party will defend, indemnify, and hold harmless the other from third-party claims arising from: that party's breach of these Terms; that party's gross negligence or willful misconduct; or (in your case) your misuse of the Service in violation of applicable law or §5.

14. Governing law

These Terms are governed by the laws of Wyoming, USA. Disputes are resolved exclusively in Wyoming state or federal courts.

15. Changes

We may update these Terms. Material changes are announced by email and posted at scsai.app/terms with a revised "Last updated" date. Continued use after notice constitutes acceptance.

16. General

These Terms, together with the Privacy Policy and any signed order forms or beta agreements, are the entire agreement between you and SCS AI regarding the Service. If any provision is unenforceable, the rest remains in effect. Neither party may assign these Terms without written consent, except SCS AI may assign in connection with a merger, acquisition, or sale of substantially all assets.

17. Contact

marcus@scsai.app · SCS AI LLC · 30 N Gould St, Ste R, Sheridan, WY 82801